How communication, career development, and work discipline affect employee performance: The mediating pathway of job satisfaction

Abstract

Purpose: This study aims to analyze the effect of communication, career development, and work discipline on employee performance, with job satisfaction tested as an intervening variable.

Methods: This research employs a quantitative, associative approach. Data were collected via an online questionnaire (Google Form) from 100 part-time employees in the ticket control section, using a non-probability, saturation-sampling technique. The data were analyzed using path analysis within the Structural Equation Modeling (SEM) framework with SmartPLS 4.

Findings: Communication has a significant positive effect on employee performance. In contrast, career development and work discipline do not show a substantial direct impact on performance. Furthermore, while communication positively influences job satisfaction, career development, and work discipline, it does not significantly affect them. Consequently, job satisfaction is not proven to function as an intervening variable in this model.

Practical Implication: Management should prioritize enhancing organizational communication to improve employee performance and job satisfaction. Current career development and work discipline programs may need to be evaluated and redesigned, as they do not significantly contribute to performance or satisfaction.